returns MANAGEMENT

The power of good returns management

Returns are a fact of eCommerce life. And they can be a logistical nightmare. But they don’t have to be.

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How do we do it?

ShipHero gives you the option to set rules for returns, including planning for incoming returns and what happens when a return is received. These rules can include parameters for re-stocking a returned item or destroying it, based on item type and condition.

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Returns Processing Walkthrough | ShipHero WMS Guides from ShipHero on Vimeo

FAQs about returns management services

What is returns management?

Returns management refers to the process of enabling eCommerce customers to make a return, receiving that return back at your warehouse and then determining how to handle the returned item. By using software that can easily track returns, returns management becomes infinitely easier to manage and more cost-effective.

How do you manage returns?

The easiest way to manage returns is to have a solid process in place with easy to follow steps for customers and your team. Ensure that everyone understands the return process, how to handle returned items and how to forecast when returns might hit the warehouse. This is all easy to do with a well-rounded WMS like ShipHero.

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Mobile Replenishment

Take control of your replenishment process with ShipHero’s mobile app.

ParcelView

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Work Orders

Manage pre-assembly, track progress, and unlock cash flow.

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99%+

Shipping Accuracy

"ShipHero is always going to be our number one because they listen, they’re innovative, and they continue to invest in their product."

Courtney Abel, CEO & Founder — Brandfox

3X

Picking Efficiency

30%

Faster Shipping

35%

Reduction in Costs

"ShipHero has helped us scale without worrying about system breakdowns. It’s reliable and gives us peace of mind."

Drew Horner, CEO & Founder — Deliverzen