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Action-to-Light Automation Tools Receive-to-Light Pack-to-Light Pick-to-Light

3PL Billing Customer & Account Management

Account Administration Onboarding Handbooks Account Management User Management App Integrations Reports

Inventory Management Product Management General Inventory Topics Purchase Orders (Shipping Plans) Kits & Components Locations Tracking

Order Management The NEW Wholesale Experience in ShipHero General Order Topics Returns Kits & Components Locations Tracking

Picking & Packing Order Picking Order Packing

Shipping Integrations General Shipping Topics Specific Carriers

Store Integrations General Store Topics Specific Stores

Workstations Hardware Setup Printing

Public API and Developer Resources Public API Useful Queries and Basic Troubleshooting

Action-to-Light Automation Tools

ShipHero innovative technology to enable Pick-to-Light, Pack-to-Light, and Receive-to-Light smart tools.

Receive-to-Light

How to Use ShipHero's Receive-to-Light.svg)

Pack-to-Light

How to Ship with a Pack-to-Light Station.svg) Pack-to-Light: Troubleshooting.svg) Pack-to-Light Installation Guide.svg)

Pick-to-Light

Pick-to-Light Installation and Operation Guide.svg) How to Use ShipHero's Pick-to-Light.svg)

3PL

Third-Party Logistics

Billing

3PL - How to Create Ad Hoc Charges in 3PL Billing.svg) 3PL - How to Set Up Carrier Billing for 3PL Clients.svg) 3PL - What does the 3PL Billing error "Invalid fee, conflicts with existing fee(s)" mean?.svg) 3PL - What is the "Pickup Picking Fee" with 3PL Billing?.svg) 3PL - What is the difference between "Picking Fees" and "Pickup Picking Fees" with 3PL Billing?.svg) 3PL Billing - Billing Fees Overview.svg) 3PL Billing - Flat Fee Order Charge.svg) 3PL Billing Overview.svg) 3PL: How to Reconcile 3PL Carrier Bills.svg) How to Create a 3PL Client Billing Profile.svg) QuickBooks Online Integration.svg) Zone and Weight Based Billing.svg)

Customer & Account Management

Account Administration

Setting up ShipHero apps and managing your account

Onboarding Handbooks

Account Management

How can I access my ticket history?.svg) Automation Rules for International Orders.svg) Connecting to SPS Commerce.svg) Creating and Managing Lots & Expirations.svg) Currency Setup in ShipHero.svg) Deferred loading for The Order Page and The Product page on app.shiphero.com.svg) GS1 Barcode Support in ShipHero.svg) How can I can pull the shipping cost and tracking information after an order has been fulfilled?.svg) How to Apply Discounts to Customs Value via Automation Rules.svg) How to Assign Static Slotting Bin Locations.svg) How to Change the Name of a Tote (Legacy Totes Page).svg) How to Create a Virtual Warehouse.svg) How to Enable the PIN Code Screen for the Packing App.svg) How to Mail a Standard Letter Envelope With ShipHero.svg) How to Manage Shopify Locations in ShipHero.svg) How to Set Up Branded Invoices.svg) How to Set Up EU & UK eCommerce VAT Package & OSS in ShipHero.svg) How to Set Up Multiple Warehouses.svg) How to Set Up Shipping Boxes.svg) How to Switch Slotting Types in ShipHero.svg) How to Use Automation Rules.svg) How to Use Automation Rules with Multi Warehouse Allocation.svg) How to Use Customer Order Count in Automation Rules.svg) How to Use Multi Warehouse Allocation Rules.svg) How to Use Warehouse Profiles.svg) Managing Multi-factor Authentication (MFA) for Users.svg) Mapping SPS Orders.svg) No Response When Exporting All Rows.svg) Sales Tax Collection.svg) SAML Integration Guide.svg) Troubleshooting the ShipHero Mobile App.svg) Using Shopify Locations as a Trigger In Automation Rules.svg) What Barcode Types are Supported?.svg) What URLs and IPs Should be Whitelisted.svg) Why are My Visible Columns Not Exporting to CSV?.svg) WorkforceHero - Special Projects.svg) WorkforceHero Overview.svg)

User Management

Creating and Managing Roles and Permissions.svg) Creating and Managing Users.svg) How to Change the Default Language for Users.svg) How to Create an Admin User.svg) How to Update a User's Password.svg) Managing a User's Warehouse Visibility.svg)

App Integrations

Inventory Planner Integration.svg) Make.com Integration Basics.svg) NetSuite Integration.svg) Setting Up Klaviyo with ShipHero.svg) ShipHero & SPS Commerce Integration.svg)

Reports

Additional Reporting Services - Data Export.svg) All About PostHero.svg) Cost of Goods (COGS) Report.svg) Hero Board.svg) How to Determine Inventory Value in a Warehouse: Inventory Value Report.svg) How to See Old Inventory with the Stale Inventory Report.svg) How to Track Inventory Changes Due to Cycle Counting.svg) How to Track Packer Errors.svg) How to Use the ShipHero Packer Performance Dashboard to Boost Warehouse Efficiency.svg) Introduction to ShipHero's Packer Performance Dashboard.svg) Inventory Change Log.svg) Live Shipping Board.svg) Needs Replenishment Report.svg) Packer Report.svg) Pending Shipments Report.svg) Picker Report.svg) Sales by SKU Report.svg) Sales By SKU Report Doesn't Match My Sales Channel.svg) Serial Number Report.svg) Shipment Report.svg) Shipped Items Report.svg) Understanding Your Usage Dashboard.svg)

Inventory Management

Using ShipHero to manage inventory

Product Management

Troubleshooting Product Barcodes in ShipHero.svg)

General Inventory Topics

All About Using the Bulk Edit CSV Upload.svg) FAQs - Inventory Removed From Bin When Picked into a Tote.svg) Glossary of Inventory Terms.svg) How can I see the reason that inventory moved?.svg) How to Create & Manage Totes.svg) How to Create Products in ShipHero.svg) How To Delete or Deactivate Products.svg) How to Edit Products in ShipHero.svg) How to Reserve Inventory in ShipHero.svg) How to Set Products as Dropship Only.svg) How to Set Up Low Stock Notifications.svg) How to Transfer Inventory from one Warehouse to Another in ShipHero.svg) How to Transfer Inventory with ShipHero Mobile.svg) How to Use "Is Virtual".svg) How to Use Alternate Barcodes.svg) How to Use Dynamic Slotting.svg) How to Use Inventory Upload.svg) How to Use Tariff Codes (HS Codes) in ShipHero.svg) How to Use the "Don't include stock from this warehouse" Setting.svg) How to Use Unit of Measures (UOMs).svg) Instant Transfer for Static Slotting Accounts.svg) Managing Product SKUs in ShipHero.svg) Replenishment Minimum/Maximum Feature.svg) Why isn't Inventory or Products Syncing Between ShipHero and Shopify?.svg) Why isn't my Inventory Updating in Amazon?.svg)

Purchase Orders (Shipping Plans)

How to Use Purchase Order Statuses.svg) Overview of ShipHero's Purchase Order Features.svg) First Article Inspection (FAI).svg) All About Using Reorder Level and Reorder Amount.svg) How to Adjust a Purchase Order.svg) How to Receive Purchase Orders.svg) Receiving Products with Lots and Expirations.svg) Partially Receiving POs and Adjusting Sell Ahead QTY.svg) How to Assign Products to Vendors.svg) Edit Vendors in Bulk.svg) How to Print Barcodes When Receiving Inventory.svg) Why Can't I Add a Product to a Purchase Order?.svg) How to Add a Kit to a Purchase Order.svg) How can I tell if I over received inventory?.svg) Why don't I see a Purchase Order assigned to my warehouse?.svg) How to Stop Automatic Reorders.svg)

Kits & Components

Work Orders.svg) All About Kits in Shiphero.svg) Creating and Editing Kits.svg) How Kit Availability is Calculated.svg)

Locations

Creating and Managing Locations.svg) Hospital Location Feature - Mobile App.svg) How to Create and Manage Location Types.svg) How to Use Non-Sellable Bins.svg) Managing License Plate Numbers in ShipHero.svg) Optimizing Your Warehouse Layout with a Naming Scheme.svg) Replenishment - Break Cases to Eaches.svg) Replenishment - Mobile.svg) ShipHero Putaway.svg) What does "Error moving x units from location x. The maximum allowed to move is x due to batches currently in progress." mean?.svg) Why is Delete not Working for this Location?.svg)

Tracking

Cycle Counting Definition & How-To.svg) Getting Started with Lots and Expiration Tracking.svg) How to Choose Cycle Count Type for Dynamic Slotting.svg) How to Create and Manage Cycle Counts.svg) How to Cycle Count Using the ShipHero Mobile App.svg) How to Enable Serial Numbers on a Product.svg) How to Exclude Products from Cycle Counting.svg) How to Manage Inventory Counts.svg) How to Track Inventory for Drop Ship Only Products.svg)

Order Management

Using ShipHero to manage orders

The NEW Wholesale Experience in ShipHero

The NEW Wholesale Experience in Shiphero.svg) Command Barcodes for the NEW Wholesale Flow.svg) Picking with the NEW Wholesale Flow.svg) Packing with the NEW Wholesale Flow.svg) Generating Labels with the NEW Wholesale Flow.svg) Outbound Schedule and Order Completion for the NEW Wholesale Flow.svg)

General Order Topics

How to Use Hold Until.svg) Adding Attachments to Customer Orders.svg) Address Validation and Managing Address Holds.svg) All About Totes in ShipHero.svg) Allocated Item Summary.svg) Anonymize Data (GDPR Requests).svg) Auto Pack Feature.svg) CSV Order Upload.svg) Display Previous Shipping Errors and a Trip to the Hospital.svg) Error Message: "The destination location is invalid.".svg) How Can I View All Orders That Need to Ship?.svg) How to Bulk Edit Orders on the Manage Orders Page.svg) How to Create a Manual Order.svg) How to Create an MWA Rule for Transfer Orders.svg) How to Drop Ship Orders.svg) How to Edit Products on an Order in ShipHero.svg) How to Merge Orders.svg) How to Remove an Order From a Tote (Legacy Totes Page).svg) How to Remove Inventory from a Tote.svg) How to Reset a Canceled Order.svg) How to Reship an Order.svg) How to Set Up Email Notifications for Orders.svg) How to Short-Ship Orders (Allow Partial Shipments).svg) How to Use "Email Customer" in Order Details Page.svg) How to Use Allocation Priority on Orders.svg) How to Use Fraud Holds.svg) How to Use Operator Holds.svg) How to Use Order Statuses.svg) How to Use Order Tags.svg) How to Use Payment Holds.svg) How to Use the Ships Alone Product Setting.svg) How to Work With Wholesale Orders (Legacy Flow).svg) I can't ship because "SKU XXX is in the order but doesn't have a record in your warehouse".svg) Managing Order Holds in ShipHero.svg) Orders are flagged "Partially Fulfilled" in ShipHero, but "Fulfilled" in Shopify.svg) Voiding UPS Labels.svg) What can I change on an Order that has an Order Lock?.svg) What is an Order Lock?.svg) What is Drop Shipping?.svg) What is the difference between a Locked Warehouse and an Allocated Warehouse?.svg) Why did an older order ship before a new one?.svg) Why didn't I receive my email notification?.svg) Why do I see 'default' status showing up twice in the mobile app?.svg) Why is my automation rule not working?.svg) Why is my order "Ready to Ship: No"?.svg) Why is this Shopify Order on a "Payment Hold" when it was Paid by Money Order?.svg)

Returns

Error Message: The ability to print standalone Pay-on-Use Return labels is not enabled for your account.svg) How to Create an Exchange Order.svg) How to Create Returns Attachments.svg) How to Create Returns in ShipHero.svg) How to Enable FedEx Ground Economy (formerly SmartPost) on Return Labels.svg) How to Receive Returned Merchandise.svg) How to Set Return Warehouse with Automation Rules.svg) How to Set Up Returns.svg) How to Use Returnly with ShipHero.svg) Problem with Exchange Orders Being Automatically Fulfilled.svg) Problem with Final Sale Item Being Permitted for Return.svg) Return Label Set-Up.svg) Returns are Not Showing Up in Order or Product Details.svg) What is an Internal Return Note?.svg) Where can I go to view return reason trends?.svg) Why aren't my customers receiving their return labels when a return is generated?.svg)

Kits & Components

Locations

Tracking

Picking & Packing

Using ShipHero for order picking and packing

Order Picking

Bulk Ship: QR Code Picking.svg) How to Multi Item Batch (MIB) Pick.svg) How to Only Pick Orders with a Required Ship Date of Today or Earlier.svg) How to Single Item Batch Pick.svg) How to Use a Barcode Scanner in HID Mode with the ShipHero Mobile App.svg) Optimizing Batch Picking Settings.svg) Optimizing Order Processing in ShipHero.svg) The NEW Mobile Picking Interface and Workflows.svg) Using Pick Priorities on Locations.svg) Wholesale - QR Code Picking.svg) Why are batches taking so long to load?.svg) Why is My Order Not Pickable?.svg) Why isn't my order showing up in the Multi-Batch Queue?.svg)

Order Packing

Automatically Printing Shipping Labels via Automation Rule.svg) Error Message: Missing or Invalid Shipping Number.svg) Error Message: Terms and Conditions Not Accepted.svg) Error Message: The Shippers shipper number cannot be used for the shipment.svg) How to Add a Weight While Shipping.svg) How to Bulk Ship.svg) How to Create Custom Workflows.svg) How to Create Multi-Box Shipments.svg) How to Multi-Item Batch (MIB) Pack.svg) How to Pack Orders.svg) How to Set Up a DirectPack Station.svg) How to Ship to PO Boxes.svg) How to Ship With "Cheapest" for Multi Box Shipments.svg) How to Single Item Batch Pack Using the ShipHero Packing App.svg) How to Single Item Batch Pack Using the ShipHero Web App.svg) How to Use Command Barcodes.svg) How to Use Packing App.svg) How to Use Tote QA.svg) Packaging Recommendations.svg) ParcelView Package Snapshot Feature.svg) Prevent Invalid Shipping Dimensions.svg) Troubleshooting error (120313) Phone Number Shipping Error.svg) Weight Discrepancy Detection.svg) Why are commercial invoices showing the full price instead of the lower custom value?.svg) Why aren't orders showing as mergeable in the mergeable orders widget?.svg)

Shipping Integrations

Integrating ShipHero with shipping providers

General Shipping Topics

About DDU and DDP.svg) Customs Values and Kits.svg) Default Units of Measure.svg) EEI and FTR Exemptions.svg) Error Message When Quoting.svg) Freight Shipping.svg) Glossary of Shipping and Freight Terms.svg) How to Auto-Print Return Labels.svg) How to Calculate DIM Weight.svg) How to Disable Quoting for a Carrier.svg) How to Generate an End-of-Day Manifest.svg) How to Map Shipping Methods.svg) How to Prevent Air Shipping for Certain Products.svg) How to Set Up a 3rd Party Billing Shipping Account.svg) How to Set Your Incoterms in ShipHero.svg) How to Ship Dangerous Goods.svg) How to Use Generic Labels.svg) How to Use RateShop+.svg) Setting up a Generate Label Webhook.svg) Setting Up Multiple Shipping Accounts for a Single Carrier.svg) Shipping Containers.svg) Shipping FAQ - Who is the Exporter of Record?.svg) Shipping to Military Addresses.svg) Shipping with Insurance.svg) Why am I seeing an incorrect date when shipping labels are printed?.svg)

Specific Carriers

Store Integrations

Integrating ShipHero with your stores

General Store Topics

"Only import products from Shopify that are Published" Shopify Setting.svg) How to Import Orders and Products into ShipHero.svg) E-Commerce Store Integrations.svg)

Specific Stores

Communication Between BigCommerce and ShipHero.svg) Communication Between ShipHero and Shopify.svg) Connecting a Google Merchant Account to ShipHero.svg) Connecting a Walmart Store.svg) Connecting an eBay Store.svg) Connecting an Etsy Store to ShipHero.svg) Connecting Australia Post to ShipHero.svg) Connecting Bring to ShipHero.svg) Connecting Your Shopify & Shopify+ Store to ShipHero.svg) How to Add a Vendor in Shopify.svg) How to Apply Discounts and Gift Cards in Shopify and ShipHero.svg) How to Avoid Overselling with High Velocity Sales on Shopify.svg) How to configure 3rd Party Locations / Fulfillment Services in Shopify to work with Shiphero.svg) How to Connect Channel Advisor (Rithum) to ShipHero.svg) How to Connect Your Amazon Store.svg) How to Connect Your WooCommerce Store.svg) How to Create Kits in Shopify & BigCommerce.svg) How to Map WooCommerce Statuses in ShipHero.svg) How to Set Up TikTok Shop with ShipHero.svg) Magento 2 Installation Guide.svg) Setting Up Shopify POS with ShipHero.svg) Shopify Order Editing Integration.svg) What is ShipHero's GDPR (General Data Protection Regulation) Policy with Shopify?.svg) WooCommerce Troubleshooting Guide.svg)

Workstations

Setting up and managing workstations that use ShipHero apps

Hardware Setup

Adaptive Packing Station.svg) Connecting and Troubleshooting Socket Mobile Scanners with the ShipHero Mobile App.svg) Enabling the ShipHero Mobile App on an iOS Device.svg) How to Authorize the ShipHero App on Mac.svg) How to Connect a Socket Mobile Scanner to Your Mobile Device.svg) How to Set Up a Workstation.svg) Receiving - Using Cubiscan to Weigh and Measure Products.svg) Supported Hardware Devices.svg) Why can't I set two cloned machines as separate devices on ShipHero?.svg)

Printing

Do Not Print Invoice Automation Rule.svg) Duplicate Shipping Labels Printing.svg) Enabling CUPS for Printer Troubleshooting on MacOS.svg) How to Automatically Print Invoices.svg) How to Install a Label Printer.svg) Printer Troubleshooting - Advanced.svg) Printer Troubleshooting - Basic.svg) Product Barcodes.svg)

Public API and Developer Resources

ShipHero's Application Programming Interface

Public API

How to Obtain API Access & Refresh Tokens.svg) ShipHero API Developer Resources.svg)

Useful Queries and Basic Troubleshooting

Delayed Notification Tracking with Bulk Ship.svg)