Cookie Policy | ShipHero
Cookie Policy
Last updated on: June 2, 2026
1. Introduction
This Cookie Policy explains how ShipHero Technology, LLC ("ShipHero," "we," "us," or "our") uses cookies and similar tracking technologies on shiphero.com and our related web properties (collectively, "our websites").
This Policy should be read in conjunction with our Privacy Policy, which provides additional detail on how we handle personal data collected through or in connection with cookies.
We use Osano as our consent management platform (CMP).
2. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function, to improve performance, and to provide reporting information. Cookies set by ShipHero are called "first-party cookies." Cookies set by third parties on our behalf are called "third-party cookies."
In addition to cookies, we may use pixel tags (also called web beacons), local storage, and similar technologies. For simplicity, we refer to all such technologies collectively as "cookies" in this Policy.
3. Cookie Categories
We categorize cookies by their function. The categories below align with the consent categories presented in our Osano consent banner.
3.1 Strictly Necessary Cookies
These cookies are essential for our websites to function and cannot be switched off in our systems. They are set in response to your actions (such as logging in or filling in forms) and do not require your consent under applicable law.
| Cookie / Tracker | Provider | Purpose | Duration |
|---|---|---|---|
| session_id | ShipHero | Authenticated user session management | Session |
| csrf_token | ShipHero | Cross-site request forgery protection | Session |
| osano_consentmanager | Osano | Stores your cookie consent preferences | 1 year |
3.2 Analytics and Performance Cookies
We use analytics and advertising technologies to understand how visitors interact with our website, improve site performance, measure marketing effectiveness, and support advertising activities where permitted. These cookies require your consent.
| Cookie / Tracker | Provider | Purpose | Duration |
|---|---|---|---|
| _ga, ga* | Google Analytics | Measures website traffic, page views, and user behavior in aggregate | 2 years |
3.3 Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings. They require your consent.
| Cookie / Tracker | Provider | Purpose | Duration |
|---|---|---|---|
| intercom-* | Intercom | Live support chat widget functionality and conversation history | 9 months |
| hs-* | HubSpot | Marketing and CRM tracking for logged-out website visitors | 13 months |
3.4 Advertising and Partner Cookies
We may use advertising and partner tracking technologies to measure campaign performance and deliver relevant content. These technologies require your explicit consent via our Osano consent banner.
As of the effective date of this Policy, ShipHero does not operate a consumer advertising program and does not sell personal data for advertising purposes. This category is documented for completeness and to ensure our consent framework covers any future partner integrations.
| Cookie / Tracker | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta (Facebook) | Facebook Pixel identifier used for ad targeting and conversion tracking | 90 days |
| _fbc | Meta (Facebook) | Facebook click identifier stored when a user arrives via a Facebook ad link | 90 days |
4. Consent Management
ShipHero uses Osano to manage your cookie consent. When you first visit our website, you will see a consent banner presenting the categories described in Section 3 above (excluding Strictly Necessary cookies, which do not require consent).
Your choices are respected as follows:
- If you accept all categories, all cookie types described in this Policy may be set.
- If you decline optional categories (Analytics, Functional, Advertising), only Strictly Necessary cookies will be set.
- You may change your preferences at any time by clicking the cookie preference link in the footer of our website.
We do not use "dark patterns" in our consent interface. Declining optional cookies is as easy as accepting them, and we will not deny access to our website based on your consent choices.
5. Do Not Track
Some browsers include a Do Not Track (DNT) feature that signals to websites that you prefer not to be tracked. There is currently no established standard for how websites should respond to DNT signals. Our analytics tools may not respond to DNT signals automatically. You may use our Osano consent banner to set your preferences directly.
6. Managing Cookies in Your Browser
In addition to the Osano consent center on our website, most browsers allow you to refuse cookies or delete cookies already stored on your device. The Help function within your browser should contain instructions on how to do this. Note that disabling cookies may affect the functionality of our website and Services.
Links to cookie management instructions for common browsers:
- Google Chrome: chrome://settings/cookies
- Mozilla Firefox: about:preferences#privacy
- Apple Safari: Preferences > Privacy
- Microsoft Edge: Settings > Cookies and site permissions
7. Third-Party Websites
Our website may contain links to third-party websites. This Cookie Policy does not apply to those websites. We encourage you to review the privacy and cookie policies of any third-party sites you visit.
7a. Security
We make reasonable efforts to protect your information by using administrative, technological, and physical safeguards. However, because no information system can be 100% secure, we cannot guarantee the absolute security of your information.
7b. Children's Privacy
We do not knowingly collect, maintain, or use information from children under 13 years of age, and no part of our Services are directed toward children. If you learn that a child has provided us with information in violation of this Cookie Policy, please alert us at dataprivacy@shiphero.com.
7c. International Visitors
Our Services are hosted in the United States. If you choose to use the Services from the European Union or other regions with laws governing data collection that may differ from U.S. law, please note that you are transferring your information to the United States for storage and processing. By using our Services, you consent to the transfer, storage, and processing of your information as described in this Cookie Policy.
8. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use, legal requirements, or our business practices. We will post the updated Policy on our website with a revised effective date. Material changes will be communicated through our Osano consent banner to give you an opportunity to review and update your preferences.
9. Contact Us
For questions about this Cookie Policy or to exercise your privacy rights, please contact:
Head of Compliance & DPO
ShipHero Technology, LLC
55 W Railroad Ave., Garnerville, NY 10923, USA
Email: dataprivacy@shiphero.com